🔁 Nanohawk Returns & Refunds Policy

Effective Date: March 30, 2025

We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

⏳ Return Window

We accept returns within 30 days of delivery for eligible items.
Items must be unused, undamaged, and in original packaging.
You must provide proof of purchase.

🛍️ Product-Specific Return Guidelines

👕 Hats

Can be returned if unworn, unwashed, and in new condition
Hats that are soiled, worn, or show signs of use are not returnable
Return shipping is the buyer’s responsibility

🧰 Electronics Kits

May be returned if unassembled and in like-new condition
Kits that are partially assembled or missing components are not eligible for return
If returned in sellable condition, a refund will be issued (minus shipping)

💻 Software & Digital Products

One-time software purchases can be canceled before download
Subscription products (monthly or annual) may be canceled at any time, but no refunds are issued for unused time
All digital content is non-returnable once accessed

🚫 Non-Returnable Items

Gift cards
Opened health or personal care items
Custom or made-to-order products (unless defective)
Sale/clearance items (unless defective)

💳 Refund Process

Once your return is received and inspected, you’ll receive an email confirmation.
If approved, your refund will be issued to your original payment method within 3–7 business days.

🕒 Late or Missing Refunds

Still waiting? Here’s what to do:

Check your bank or card account again
Contact your credit card company or bank
Still no luck? Email us at [email protected]

🔁 Exchanges

We only replace items if they arrive defective or damaged.
To begin an exchange, contact us at [email protected].

Return address: NanoHawk – Returns Dept
5103 Laurel Creek Way
Houston, TX 77017
USA

🎁 Gift Returns

If the item was marked as a gift and shipped directly to you:

You’ll receive a gift credit
If the gift was shipped to the giver first, the refund goes to the original purchaser

🚚 Return Shipping

You are responsible for return shipping unless the item arrived damaged or we made an error.
Original shipping fees are non-refundable
Consider a trackable shipping method and insurance, especially for higher-value items